Frequently Asked Questions
Everything you need to know about shopping with Townsends.
What is the typical shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, though expedited options are available at checkout.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original, unused condition and packaging to be eligible for a full refund.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I contact customer support if I have an issue?
Our customer service team is available Monday through Friday via the 'Contact Us' form on our website or by emailing [email protected].